A few months back, I finally cancelled my Tata Photon Plus / Tata Docomo subscription due to very low speeds that I consistently faced. If you read their advertise on http://www.tataphoton.com, it says :-
Tata Photon Plus is a High Speed Internet Access Service (HSIA) in the form of a USB Modem offered by Tata Teleservices Ltd. The speeds offered are
Up to 3.1 Mbps (Downlink)
Up to 1.8 Mbps (Uplink)
Allured by the high speed numbers, I subscribed to their USB Modem Tata Photon Plus postpaid plan and since then my journey onto the internet had been drastically slow. The speeds were so pathetic (0.10 Mbps to 0.25 Mbps Downlink) that opening any page during any time of the day would take 30-90 secs. Watching videos with this speed was a nightmare.
On complaint, one of the Tata Indicom engineers visited my home and checked my network settings, machine configuration and found those to be up to the mark. Then he told that there might be a network issue with Malad West tower and they were getting many complaints regarding the speed/connectivity. Finally I got a call which stated that we could not resolve this issue unless and until we launch a new site (may be a new tower nearby) in the area.
My concern was why was then issued a connection if it was not going to serve at least half of the advertised speed and why should I pay their highly charged postpaid bills. I continuously followed up with the customer care team and was really frustrated with the replies that I received. Here are some of the replies :-
--------------------
We would like to inform you that we have verified your screen shot and found that you are getting average speed of 256kbps and there is no speed issue.
Please be informed that if you are facing slow speed issue which is less than the average speed i.e.256kbps kindly revert us back which will help us for further proceedings.
--------------------
We would like to inform you that Photon Plus connection provides speed up to 3.1 Mbps. However, the actual connection & browsing speed depends on a variety of factor such as,
1. Number of simultaneous Photon Plus users in your area,
2. Time of the day internet is accessed
3. Webpage accessed
4. Speed of processor
5. Virus & Malware presence in the back ground
6. Size of RAM
Thus, in most real-world situations, you can expect average speeds of 256-600 Kbps (Kilo bits per Second)”
FYI - my machine configuration was one of the best - 6 GB RAM, Intel i5 Dual Core 2.4 GHz, 64-bit OS
--------------------
We request you to bear with us interim and you will be duly intimated about the resolution for newly site plan.
--------------------
I wish I could have posted the entire email chain, but I think the above replies are sufficient to judge their service and advertisement.
So please DO NOT trust their Advertising speeds. You have every right to ask them questions! Verify the actual upload and download speeds with http://speedtest.net/ -> Click 'Begin Test'
Tata Photon Plus is a High Speed Internet Access Service (HSIA) in the form of a USB Modem offered by Tata Teleservices Ltd. The speeds offered are
Up to 3.1 Mbps (Downlink)
Up to 1.8 Mbps (Uplink)
Allured by the high speed numbers, I subscribed to their USB Modem Tata Photon Plus postpaid plan and since then my journey onto the internet had been drastically slow. The speeds were so pathetic (0.10 Mbps to 0.25 Mbps Downlink) that opening any page during any time of the day would take 30-90 secs. Watching videos with this speed was a nightmare.
On complaint, one of the Tata Indicom engineers visited my home and checked my network settings, machine configuration and found those to be up to the mark. Then he told that there might be a network issue with Malad West tower and they were getting many complaints regarding the speed/connectivity. Finally I got a call which stated that we could not resolve this issue unless and until we launch a new site (may be a new tower nearby) in the area.
My concern was why was then issued a connection if it was not going to serve at least half of the advertised speed and why should I pay their highly charged postpaid bills. I continuously followed up with the customer care team and was really frustrated with the replies that I received. Here are some of the replies :-
--------------------
We would like to inform you that we have verified your screen shot and found that you are getting average speed of 256kbps and there is no speed issue.
Please be informed that if you are facing slow speed issue which is less than the average speed i.e.256kbps kindly revert us back which will help us for further proceedings.
--------------------
We would like to inform you that Photon Plus connection provides speed up to 3.1 Mbps. However, the actual connection & browsing speed depends on a variety of factor such as,
1. Number of simultaneous Photon Plus users in your area,
2. Time of the day internet is accessed
3. Webpage accessed
4. Speed of processor
5. Virus & Malware presence in the back ground
6. Size of RAM
Thus, in most real-world situations, you can expect average speeds of 256-600 Kbps (Kilo bits per Second)”
FYI - my machine configuration was one of the best - 6 GB RAM, Intel i5 Dual Core 2.4 GHz, 64-bit OS
--------------------
We request you to bear with us interim and you will be duly intimated about the resolution for newly site plan.
--------------------
I wish I could have posted the entire email chain, but I think the above replies are sufficient to judge their service and advertisement.
So please DO NOT trust their Advertising speeds. You have every right to ask them questions! Verify the actual upload and download speeds with http://speedtest.net/ -> Click 'Begin Test'
Posts
You are right. I am facing the same issue. Customer service is also worst.I am fed up. Can you please suggest any alternative?
ReplyDeleteI switched to MTNL. But you need to have MTNL land line number. The downlink speed that they advertise is 2 Mbps, and I get an average 1.7 to 1.8 Mbps speed which is really superb ! I enjoy surfing net with MTNL :-) I have a Non combo plan of 15 GB.
DeleteTata Docomo service is the worst I have ever experienced ! And they are not trustworthy at all! Please share this with maximum people. Thanks.
When i do my tata photon bill payment i face no issue. If you encounter any problem while using online services of Tata Photon, you can make a call at Tata Photon Customer Care Number and register you issues for instant support. You can go online also for Online Complaint Registration.
ReplyDeleteTata photon services is amongst the worst services I have found.
ReplyDeleteSabse faaltu hai tata photon. Thow away there USB modem/Dongle in front of their showroom and tell them right there where there services belong to. Bloody frustrating speed and service....If only i could spit on the head of TATA docom tele services.
ReplyDeletereally....fed up with this I'm also using it and now I've discontinued it and using aircel 3g dongle sim card which is giving superb speed of 4.67 mbps ( tested on speedtest.net which shown download speed of 4.67 mbps).
ReplyDelete